Rewards Application (App) Terms and Conditions

Last updated on 14 Nov 2025.

These Terms and Conditions govern your participation in the Mustafa Rewards Application (App) operated by MUSTAFA’S PTE. LTD. (UEN: 198000780C), with its registered address at 145 Syed Alwi Rd, Mustafa Centre, Singapore 207704, and its related company, MOHAMED MUSTAFA & SAMSUDDIN CO. PTE LTD (UEN: 198900680Z), with its registered address at 668 Chander Road, #02-18, Singapore 210668, (collectively, Mustafa, we, our, us). By registering, accessing or using the App, you agree to be legally bound by these Terms.

Please read these Terms and Conditions carefully before using this App.

1. By using our App you accept these terms and conditions

  1. By clicking “I Agree”, downloading, installing, registering for, accessing or using the App in any manner, you acknowledge that you have read, understood and agree to be legally bound by these terms (Terms and Conditions). If you do not agree to these Terms, you must immediately cease all use of the App.
  2. If you do not agree to these Terms and Conditions, please do not use our App in any way.
  3. We recommend that you print a copy of these Terms and Conditions for future reference.

2. Rules of Usage

  1. Membership eligibility and registration:-
    1. To be eligible for membership in the Mustafa Membership Programme (Programme) through the App, an individual must:
      1. be at least 18 years of age;
      2. possess a valid mobile number that can receive SMS and WhatsApp messages and notifications, including a valid email address and mobile number for 2-Factor Authentication (2FA);
      3. provide accurate and complete registration information as required.
    2. Mustafa reserves the right to approve or reject any membership registration request, provided that such discretion shall be exercised reasonably and in accordance with applicable laws.
    3. Members must provide accurate, complete and up-to-date information. Each mobile number and email address can only be linked to one account.
    4. We may suspend, terminate or deactivate your account without prior notice if:
      1. you provide false or misleading information;
      2. you attempt to manipulate or abuse the App;
      3. you engage in fraudulent or unlawful activity;
      4. your account remains inactive for 24 months; or
      5. you breach any provision of these Terms.
  2. Points Accumulation:-
    1. You may be issued Points which can be redeemed for various rewards.
    2. Points are earned on qualifying purchases at participating Mustafa outlets. A Member ID must be scanned at checkout.
    3. Points will not be awarded for:
      1. refunded or cancelled purchases;
      2. purchases where Member ID was not scanned;
      3. items or categories excluded by Mustafa.
    4. Points currently have no expiration date, but Mustafa may implement one with 30 days’ notice.
  3. Digital Vouchers:-
    1. Points Collection Process:-
      1. 1 point per $1 spent.
      2. Cumulative spend earns wheel spins and draw entries.
      3. Points are redeemable via unique barcode.
    2. Points Redemption Process: Members may redeem vouchers through the App.
    3. Points Usage Limitation:
      1. Points cannot be transferred, sold or exchanged for cash.
      2. Points cannot be used on excluded items unless authorised.
    4. We may organise a Grand Draw.
    5. Only registered members with verified mobile numbers are eligible.
    6. Winners must:
      1. present photo ID;
      2. provide original winning entry code and invitation;
      3. verify mobile number ownership;
      4. collect prizes in person.
    7. Prizes are non-transferable and must be collected within 60 days.
  4. Spin the Wheel: Members may receive spins based on purchases or campaigns; all outcomes are final.
  5. Mustafa’s absolute discretion: Mustafa retains full discretion regarding Points, prizes, rewards, and interpretations.
  6. In-App Games: We reserve the right to void or cancel any game or reward for fraud, bugs or bad faith.
  7. Mustafa Rewards Grand Draw Rules:-
    1. Members enter by making a Qualifying Purchase.
    2. No maximum qualifying purchase.
    3. Purchases may be combined to form entries.
    4. No additional payment is needed.
    5. By submitting an entry you confirm:
      1. You are the natural person named;
      2. You agree to the terms;
      3. We are not responsible for incomplete entries.

3. There are other terms that may apply to you

  1. These Terms refer to:
    1. Our Privacy Policy [Insert link].
  2. Timing of Earning and Redemption

4. We may make changes to these Terms and Conditions

  1. We may amend these Terms from time to time.
  2. Your continued use constitutes acceptance of changes.

5. We may modify, suspend or withdraw our App

  1. We may update or modify the App at any time.
  2. You are responsible for ensuring all users comply with these Terms.

6. Proprietary rights

  1. The App is owned by MUSTAFA’S PTE LTD.
  2. All content is protected by intellectual property laws.

7. Access to our App

  1. You must comply with all notices and instructions.
  2. You may not alter, deface or circumvent our systems.
  3. Failure to comply may result in:
    1. withdrawal of access;
    2. removal of postings;
    3. warnings;
    4. legal proceedings;
    5. disclosure to authorities.
  4. All disclaimers survive termination.

8. Restrictions on use of materials

  1. Content may not be reproduced without permission.
  2. No commercial use without licence.
  3. Modification is a violation of rights.
  4. Unauthorised copying terminates access.

9. Disclaimer of liability

  1. No warranties are given for:
    1. accuracy or reliability;
    2. error-free operation;
    3. delays, failures or technical faults.
  2. We are not liable for any form of loss or damage.
  3. Contents are not professional advice.
  4. You must secure your own systems.
  5. We do not guarantee content is up-to-date.

10. You must keep your account details safe

  1. Treat all login credentials as confidential.
  2. We may disable accounts for failure to comply.
  3. Notify us immediately if your credentials are compromised.

11. We are not responsible for Apps we link to

Links to third-party Apps do not constitute endorsement. We have no control over their contents.

12. We are not responsible for third party content

We are not liable for any third-party content displayed on our App.

13. Rules about linking to our App

  1. You may not link to our App without permission.
  2. No link may imply endorsement.
  3. We may withdraw linking permission at any time.

14. Uploading content to our site

  1. Uploaded content must comply with standards and laws.
  2. You are liable for any breach.
  3. We may disclose your data to third parties asserting rights.
  4. We may remove content without notice.

15. Governing law

  1. These Terms are governed by Singapore law and subject to Singapore courts.

16. General

  1. No waiver of rights is valid unless expressed.
  2. If any provision is invalid, the rest remain enforceable.
  3. No third-party rights under the Contracts (Rights of Third Parties) Act.
  4. We may assign our rights without consent; you may not.